This app is run by Nicky Hawkins ("we"). Decorating businesses use it to measure jobs, price quotes, plan work and invoice their clients. This page says what personal information the app holds, why, who else sees it, and what you can ask for.
Questions about your information: nickyhawkins@gmail.com.
We are responsible for your account information. We hold:
Our support team sees your jobs and clients' details only if your account's owner switches on Let New Hue support look in Settings. It lasts seven days at most, it's read-only, and every visit is listed in Settings.
We use this to run your account, keep it secure, support you and bill you. The legal basis is our contract with you, and our legitimate interest in keeping the app working and secure.
The app uses one cookie, to keep you signed in. It does not use advertising or tracking cookies, and we do not sell anyone's information.
If a decorating business uses this app for work on your home, that business decides what it records about you and is responsible for it. We store it for them and only use it to run the app. That can include your name, address, phone number and email, details and photos of the job, colours, quotes, invoices and payments, and anything you send through the link they give you (an answer to a quote or an extra, a snag and its photos, a colour you choose).
To see, correct or remove your information, ask the business that did your work. If you can't reach them, write to nickyhawkins@gmail.com and we'll pass it on and help.
The link a business sends you is private to your job. Anyone holding it can see that job's page, so don't share it.
These services handle personal information for us, under contracts that keep it confidential and secure:
| Service | What for | Where |
|---|---|---|
| Render Services, Inc. | Runs the servers and the database that hold everything in the app. | EU (Frankfurt, Germany) |
| Google (Places) | Suggests addresses as you type one in. Only what you type is sent. | USA |
| Google Fonts | Serves the typeface the pages use. Your browser asks for it, so Google sees your IP address. | USA |
| Apple, Google and Mozilla push services | Deliver notifications to the phones you turn them on for. They see the notification text. | USA |
| Xero | Only if a business connects its Xero account: quotes, invoices, client contact details and bills from receipts go to Xero. | UK, USA |
| Intuit (QuickBooks) | Only if a business connects its QuickBooks account: quotes, invoices, client contact details and approved bills from receipts go to QuickBooks. | USA |
| Anthropic | Only when a business uploads a floorplan to make rooms from, a photo of a house to fill in its outside, photos of a kitchen or fitted unit to count its doors and drawers, or a photo of a receipt, or describes a room in words to fill it in: the plan, photo or words are sent to be read. And when someone asks Ask New Hue a question: the question, the open job's rooms and figures and the business's rates are sent to answer it. Nothing else is. | USA |
| Sage Group plc (Sage Accounting) | Only if a business connects its Sage account: quotes, invoices, client contact details and approved bills from receipts go to Sage. | UK |
| Cloudflare, Inc. (R2) | Stores snag and receipt photos and the quote and invoice PDFs on client pages. | EU |
Where a service is outside the UK, the transfer is covered by the UK's adequacy rules or the UK International Data Transfer Addendum.
We share information with the police or a regulator only when the law requires it.
Each business decides how long it keeps its clients' records while its account is open, and must keep some (such as invoices) for as long as tax law says.
Everything travels over an encrypted connection. Passwords are stored scrambled. Each business's information is kept apart from every other business's, and only people the business has added can sign in to it. The pages a business shares by link (a client's page, a job sheet for helpers) open for anyone holding the link, so each link is long and unguessable.
You can ask to see the information held about you, to correct it, to have it deleted, to limit or object to how it's used, or to have a copy to take elsewhere. Write to nickyhawkins@gmail.com (or, for a decorator's records, to the business). We'll answer within one month.
If you're unhappy with how your information is handled, you can complain to the Information Commissioner's Office at ico.org.uk. We'd like the chance to put it right first.
If we change this policy in a way that matters, we'll tell businesses using the app before it takes effect. The date at the top says when it last changed.